1. How do I book?

2. How much notice do I need to give for a booking?

3. How much does it cost?

4. What do the prices include?

5. How long do I get the equipment for?

6. Do I have to pay a deposit?

7. What happens if I need to cancel or if it rains?

8. How do the inflatables operate?

9. Do I need to keep the inflatable plugged in?

10. How long does it take to set up/inflate/deflate/pack up the inflatables?

11. How long does it take to set/pack up the ball pit?

1. How do I book?

You can book by telephoning us at anytime on

029 2033 1309 or 07092 127 127

or email us at bookings@carlscastles.co.uk

or by filling in booking form in the bookings page.

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2. How much notice do I need to give for a booking?

You can book anytime- on the day, a week or even months in advance, although it is best to book as early as possible to avoid disappointment.

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3. How much does it cost?

Please see the prices page for costs and offers!

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4. What do the prices include?

The bouncy castle bookings includes delivery (of the bouncy castle, blower, extension cable and safety crash mats), set up and inflation and collection at your requested time.

The ball pit bookings includes delivery (of the ball pit and balls), set up and collection at your requested time.

The bungee run bookings includes delivery (of the bungee run, bungee straps and harness, blower and extension cable), set up and collection at your requested time.

The obstacle course bookings includes delivery (of the (3 part) obstacle course, blowers, extension cables, and safety crash mats, set up and collection at your requested time. 

When hiring an operator you get a member of our staff manning the equipment for the times that you require.

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5. How long do I get the equipment for?

Hire is available from 9am to 8pm. We have 4 hour packagesor all day hire. 4 hour packages is just that 4 hours, all day hire is from 9am - 8pm.

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6. Do I have to pay a deposit?

No deposit is required. Cash is paid upon delivery.

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7. What happens if I need to cancel or if it rains?

No fee is charged for cancellation, all we ask is that you give us at least 2 hours notice. Some of the castles have built in rain covers and all the inflatables come complete with RCD circuit breaks and waterproof plugs, but it is not advisable to use the inflatables in extremely wet weather for safety reasons.

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8. How does the inflatable operate?

They either run on an electric blower and a 50ft extension lead, a blower and petrol generator or a petrol blower.  

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9. Do I need to keep the inflatable plugged in?

Yes, whilst the inflatable is in use it needs to be inflated. The inflatable should only be deflated by a member of staff.

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10. How long does it take to set up/inflate/deflate/pack up the inflatable?

The bouncy castles take 20 minutes to set up and 20 minutes to pack up.

The penalty shoot out takes 15 minutes to set up and 15 minutes to pack up.

The bungee run takes 30-40 minutes to set up and 30-40 minutes to pack up.

The obstacle course takes 45 minutes to 1 hour to set up and 45 minutes - 1 hour to pack up.

The times stated above are and estimate and that is as long as no preparation is done before hand like making space etc. Please make sure the day we come to deliver your equipment all garden items are removed such as garden toys, swing, slides, patio furniture, rubbish etc. 

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11. How long does it take to set/pack up the ball pit?

It takes approx 10-15 minutes to set up and approx 30 minutes to pack up.

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